39 Dollar Glasses reviews
Order Placed (Aug 11, 2009): An order
was placed for glasses. I went with the cheapest frames ($39.00)
which came with free polycarbonate lenses, and added an AR coating
($24.95). I used the coupon link from the website (15% off) which
reduced the price by $9.59. The glasses included free anti-scratch
and UV coatings. Shipping was $12.95 to Canada, bringing the total
Order Shipped (Aug 12, 2009): A day
later, I received an email stating that the glasses had shipped,
which included a tracking number.
Order Received (Aug 20, 2009): The
glasses arrived. The envelope stated they were shipped from New
York. Overall, a very reasonable shipping time from the US to
Packaging: Inside the envelope was a clamshell
case, which contained the glasses as well as a micro-fibre cloth.
The case was noticably durable as soon as I held it. I resisted the
urge to grab a sledge hammer and see how much of a beating it would
take, but needless to say, I’m confident in it’s ability to protect
the glasses during transit.
click on any of the
images above for a full-size image in a pop-up
Very simple, just the case, glasses, and a cloth.
First impressions &
Quality: The frames were
very solid, which was noticible right away. They’re also hinged and
overall they have a good sturdy, quality feel to them. The lenses
were cut precisely to fit the frames, and seemed to be optically
correct throughout. Neither the nosepads nor the frames needed any
The AR coating reflects light sources as a light purple
(green/purple tend to be the common colors), and no defects were
present. The lenses were quite clean and didn’t need any
I put the lenses through the “hot water test”, and they passed
without any cracking.
All around, the glasses seem to be a nice basic quality pair
with a good solid feel to them, and I’d expect them to last quite a
click on any of the images above for a full-size
image in a pop-up window
Final Thoughts: I was pretty pleased with the
glasses overall. $39 does get to be at the higher end of the
“discount glasses” spectrum, but they do include polycarbonate
lenses as standard which makes it very competitive with other
polycarbonate offerings. The down side is the price of the AR
coating – at $25, it easily adds over 50% to the total cost of a
basic pair of glasses. It did pass the hot water test (and had it
failed I would have reamed on it hard), so it’s likely to be at
least a quality coating. To be perfectly fair, most other retailers
charge a lot more for polycarbonate to begin with (even when they
include free AR), so it probably isn’t as big a deal as I’ve made
it out to be – the grand total for poly + AR is still very
competitive with others.
Would I buy from 39DollarGlasses again?: I
probably would. I tend to like the properties of polycarbonate, and
both the frames and lenses met my expectations and were great for
Would I recommend 39DollarGlasses to others?:
It depends on the person. The website’s very new-user-friendly, the
quality is great, and the price is very competitive as well.
They’re also one of very few to have resolved 100% of their BBB
For someone looking for a quality pair of frames with
polycarbonate lenses, 39DollarGlasses would probably be one of my
first recommendations. For polycarbonate, it’s really the way to go
if someone’s looking for quality at a good price.
That said, for someone who’s looking for a simple cheap back-up
pair, they’d probably be best served to get a standard CR-39 lens
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39DollarGlasses review #2 by Matt
originally posted on the OLD EGRR site on Feb 23
Jan 4, 2006 – I placed on order for glasses via the
website. I selected regular metal frames, Polycarbonate Transition
lenses, and an AR coating. Polycarbonate Transition lenses are
typically a lot more expensive. Therefore, after shipping it came
out to $160.80 (note that regular polycarbonate lenses with frames
are available for $39 + shipping).
Jan 5, 2006 – I received an email stating: “Your
order is expected to ship in 2-4 business days. Shipping method:
USPS Global Priority. Order total: $160.80. You will receive an
additional email containing your delivery confirmation number
immediately after your order is shipped.” Their website allows
you to check the status of your order, so not wanting to miss the
‘shipped’ day, I checked the status of my order daily, which always
read “In Production”.
Jan 16, 2006 – I received my order in the mail. While I
was happy to get my glasses, I was surprised, as I never received
an email that said they had shipped, nor did their website ever
change the status of my order. It still showed “In Production”. Not
the end of the world, but had the glasses become lost in the mail,
I wouldn’t have really had much of an indication, as the status
page never changed. Free with the glasses was a hard clamshell case
and micro-fiber cloth which has a string so that it can also be
used to carry the glasses.
Pictures (click on any of the thumbnails to open the image
full-size in a new window)
#1 and #2 are of the packaging,
nothing fancy. #3 is the hard clamshell case. While not
indestructible, definitely sufficient for shipping, as you would
need a fair bit of weight to crush/break it, #4 is the way it was
when first opened. You can’t see it, but there was some sort of
‘debris’ all over the lenses. It rinsed off easily with water. #5
and #6 are just a couple extra pictures I took to display the
Jan 16, 2006 (continued) – I examined the frames, which
seemed to be straight and constructed well. They fit perfectly and
didn’t need any adjusting. Bright light that ends up reflected in
the lens shows as green, which seems to be the color of the AR
coating. While examining the lenses, I noticed a vertical hairline
scratch in the right lens, just left of center, extending about 5mm
from the top and going all the way down to the bottom. I put the
glasses on and noticed within a few minutes that light in certain
situations would catch this scratch in such a way that it would
cause an annoying blur (similar to the blur caused when dirt or a
smudge gets on a lens).
Pictures of the scratch (click for full-sized image)
I apologize for the “messy”
backgrounds. The digital camera I was using had difficulty catching
light reflecting from the scratch and I had to take over 20
pictures from different locations in my home subjected to varying
amounts of light before I was able to get decent shots of the
scratch. Clicking on either of the above images will open a full
size picture in a new window. I have labelled the areas where the
Jan 16, 2006 (continued) – I went to the
39dollarglasses website and filled out their online form, giving as
much detail about the scratch as I could, and asking what their
policy is in this situation. By Friday, Jan 20th (4 days later), I
had not received a response, so I sent another message via their
online form. Monday morning (23rd), I receieved the following
Thank you for your inquiry. We are sorry to hear you
received your new glasses with a scratch in the lens. We sincerely
apologize if we may have caused you any inconvenience. We will be
glad to remake the scratched lens for free of charge. Please send
the glasses back along with the original invoice and a note
describing the problem to:
3075 Veterans Memorial Hwy.
Ronkonkoma, NY 11779
Once we receive the glasses, we will give you a courtesy
On Jan 26th, I sent the glasses back via Xpresspost (a postal
method which includes tracking information) I included a picture
and a description as well. Fast forward to February 17th, and I had
not received the glasses, nor had I been given the courtesy call. I
sent an email asking for an update to the status of the glasses.
After the weekend (Feb 20th), I received the following in an
Thank you for your inquiry. We had received your glasses on
February 2nd and sent them to the lab to have the right lens remade
due to the scratches we found. Your remake order was shipped out on
February 15th via USPS Global Priority Mail. This service can take
within 7-14 business days to deliver. If the order does not arrive
by March 6th, please contact us.
Feb 23, 2006 – I received my glasses in the
mail. I took pictures of the packaging, but it was packaged almost
identically to the way I received them originally, so there’s
little point in including another set. However, there was a
problem… Yes, they replaced the lens, but believe it or not, the
new lens had a scratch in it. I kid you not, there are pictures
These were taken with a different
digital camera, as it caught the images much better. However, the
close-ups are a little blurry. Click any of the images to open in a
new window. Before anyone asks, no, it’s not the same scratch. this
one actually extends across the entire length of the lens (the
other began 5mm from the top). Also, this one is slightly to the
Feb 23, 2006 (continued) – At this point in
time, I’ve given up, and decided to leave things where they are.
Rather than paying shipping to send the glasses back again (and
waiting until late March / early April to receive them back again),
it’s got to the point where both myself and readers should have an
idea of what you might expect from 39 Dollar Glasses. The money
spent in shipping would probably be better spent purchasing new
glasses from another retailer to review anyway. The glasses are
still perfectly useable 90% of the time. For the rest of the time
when a reflection becomes an issue, I have other pairs.
You can probably guess what I’m about to say now. I’m extremely
disappointed with my experience with 39 Dollar Glasses. To be
honest, the scratch didn’t bother me that much to begin with. In
fact, the only reason I sent back the glasses was for the sake of
this review. With a minor issue, I usually won’t bother contacting
the retailers before placing the review. After all, these are
discount retailers, and I expect that minor flaws may present
themselves from time to time, and I will simply include them in my
review. However, on major issues (which I believe a scratch like
that is), I will always contact the retailer and ask if they will
fix it, even if I normally wouldn’t have personally. I then wait
until the retailer has had their opportunity to resolve the
situation before posting the review. Before you ask “why not post
the first half and then update it later”, it’s because I know for a
fact that quite a few retailers visit this site, and if I were to
post half a review, they would immediately be able to determine
which customer I am, and I can guarantee you that in some cases my
glasses would receive special treatment and care, and you would not
receive a fair review.
So what in particular was I disappointed with?
– A few extremely minor issues first of all. The order page was
never updated, the glasses had some sort of debris on them the
first time I received them, it took 2 messages before I got a
response the first time, and I wasn’t given the “courtesy call”
they told me I would receive when they got my glasses back. None of
those are major issues, but are all worth mentioning.
The one major issue I had was of course the scratched lens. I
know mistakes and oversights do happen. However both times, before
sending me the glasses, a simple 5 second inspection would have
easily caught the scratch. Remember, when I returned the glasses
the first time, I also sent a detailed explanation and even had a
picture with the scratch circled. I would think that in a situation
like that, a retailer would at least take a little extra care in
ensuring everything is right the second time around, but it seems
in this case, that was not so.
Depite all that, there is some good to be said for them.
Ordering from their website was a breeze, and aside from the
scratched lens, the quality of the glasses seems to be really good.
The customer service was also pretty good, as they got back to me
within one business day (2 out of 3 times anyway). They also didn’t
give me any hassle, and were quick to accept the glasses back to
have the lens remade.
|Total time between ordering and delivery (first
|Total time between returning glasses and receiving them
Would I buy from 39 Dollar Glasses again? – Probably
Would I recommend 39 Dollar Glasses to others? – Maybe.
They wouldn’t be one of the first places I’d recommend, but they do
have a few things going for them. First of all, despite my
experience, I don’t hear a lot of bad about them, so I have to
assume that it’s because the quality is usually fairly high.
Customer service itself seems to be good as well, and they’re also
one of very few who have resolved every one of their BBB
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the review page! You can head back to the top, read
more on the 39 Dollar Glasses information page, or
check out the next retailer with the links below!