39 Dollar Glasses
Jan 4, 2006 - I placed on order for glasses via the website. I selected regular metal frames, Polycarbonate Transition lenses, and an AR coating. Polycarbonate Transition lenses are typically a lot more expensive. Therefore, after shipping it came out to $160.80 (note that regular polycarbonate lenses with frames are available for $39 + shipping).
Jan 5, 2006 - I received an email stating: "Your order is expected to ship in 2-4 business days. Shipping method: USPS Global Priority. Order total: $160.80. You will receive an additional email containing your delivery confirmation number immediately after your order is shipped." Their website allows you to check the status of your order, so not wanting to miss the 'shipped' day, I checked the status of my order daily, which always read "In Production".
Jan 16, 2006 - I received my order in the mail. While I was happy to get my glasses, I was surprised, as I never received an email that said they had shipped, nor did their website ever change the status of my order. It still showed "In Production". Not the end of the world, but had the glasses become lost in the mail, I wouldn't have really had much of an indication, as the status page never changed. Free with the glasses was a hard clamshell case and micro-fiber cloth which has a string so that it can also be used to carry the glasses.
(click on any of the images to open the image full-size in a new window)
#1 and #2 are of the packaging, nothing fancy. #3 is the hard clamshell case. While not indestructable, definitely sufficient for shipping, as you would need a fair bit of weight to crush/break it, #4 is the way it was when first opened. You can't see it, but there was some sort of 'debris' all over the lenses. It rinsed off easily with water. #5 and #6 are just a couple extra pictures I took to display the glasses.
Jan 16, 2006 (continued) - I examined the frames, which seemed to be straight and constructed well. They fit perfectly and didn't need any adjusting. Bright light that ends up reflected in the lens shows as green, which seems to be the color of the AR coating. While examining the lenses, I noticed a vertical hairline scratch in the right lens, just left of center, extending about 5mm from the top and going all the way down to the bottom. I put the glasses on and noticed within a few minutes that light in certain situations would catch this scratch in such a way that it would cause an annoying blur (similar to the blur caused when dirt or a smudge gets on a lens).
Pictures of the scratch (click for full-sized image)
I apologize for the "messy" backgrounds. The digital camera I was using had difficulty catching light reflecting from the scratch and I had to take over 20 pictures from different locations in my home subjected to varying amounts of light before I was able to get decent shots of the scratch. Clicking on either of the above images will open a full size picture in a new window. I have labelled the areas where the scratch is.
Jan 16, 2006 (continued) - I went to the 39dollarglasses website and filled out their online form, giving as much detail about the scratch as I
could, and asking what their policy is in this situation. By Friday, Jan 20th (4 days later), I had not received a
response, so I sent another message via their online form. Monday morning (23rd), I receieved the following
Thank you for your inquiry. We are sorry to hear you received your new glasses with a scratch in the lens. We sincerely apologize if we may have caused you any inconvenience. We will be glad to remake the scratched lens for free of charge. Please send the glasses back along with the original invoice and a note describing the problem to:
3075 Veterans Memorial Hwy.
Ronkonkoma, NY 11779
Once we receive the glasses, we will give you a courtesy call.
On Jan 26th, I sent the glasses back via Xpresspost (a postal method which includes tracking information) I included
a picture and a description as well. Fast forward to February 17th, and I had not received the glasses, nor had I been
given the courtesy call. I sent an email asking for an update to the status of the glasses. After the weekend (Feb
20th), I received the following in an email:
Thank you for your inquiry. We had received your glasses on February 2nd and sent them to the lab to have the right lens remade due to the scratches we found. Your remake order was shipped out on February 15th via USPS Global Priority Mail. This service can take within 7-14 business days to deliver. If the order does not arrive by March 6th, please contact us.
Feb 23, 2006 - I received my glasses in the mail. I took pictures of the packaging, but it was packaged almost identically to the way I received them originally, so there's little point in including another set. However, there was a problem... Yes, they replaced the lens, but believe it or not, the new lens had a scratch in it. I kid you not, there are pictures below.
These were taken with a different digital camera, as it caught the images much better. However, the close-ups are a little blurry. Click any of the images to open in a new window. Before anyone asks, no, it's not the same scratch. this one actually extends across the entire length of the lens (the other began 5mm from the top). Also, this one is slightly to the right.
Feb 23, 2006 (continued) - At this point in time, I've given up, and decided to leave things where they are. Rather than paying shipping to send the glasses back again (and waiting until late March / early April to receive them back again), it's got to the point where both myself and readers should have an idea of what you might expect from 39 Dollar Glasses. The money spent in shipping would probably be better spent purchasing new glasses from another retailer to review anyway. The glasses are still perfectly useable 90% of the time. For the rest of the time when a reflection becomes an issue, I have other pairs.
You can probably guess what I'm about to say now. I'm extremely disappointed with my experience with 39 Dollar Glasses. To be honest, the scratch didn't bother me that much to begin with. In fact, the only reason I sent back the glasses was for the sake of this review. With a minor issue, I usually won't bother contacting the retailers before placing the review. After all, these are discount retailers, and I expect that minor flaws may present themselves from time to time, and I will simply include them in my review. However, on major issues (which I believe a scratch like that is), I will always contact the retailer and ask if they will fix it, even if I normally wouldn't have personally. I then wait until the retailer has had their opportunity to resolve the situation before posting the review. Before you ask "why not post the first half and then update it later", it's because I know for a fact that quite a few retailers visit this site, and if I were to post half a review, they would immediately be able to determine which customer I am, and I can guarantee you that in some cases my glasses would receive special treatment and care, and you would not receive a fair review.
So what in particular was I disappointed with?
A few extremely minor issues first of all. The order page was never updated, the glasses had some sort of debris on them the first time I received them, it took 2 messages before I got a response the first time, and I wasn't given the "courtesy call" they told me I would receive when they got my glasses back. None of those are major issues, but are all worth mentioning.
The one major issue I had was of course the scratched lens. I know mistakes and oversights do happen. However both times, before sending me the glasses, a simple 5 second inspection would have easily caught the scratch. Remember, when I returned the glasses the first time, I also sent a detailed explanation and even had a picture with the scratch circled. I would think that in a situation like that, a retailer would at least take a little extra care in ensuring everything is right the second time around, but it seems in this case, that was not so.
Depite all that, there is some good to be said for them. Ordering from their website was a breeze, and aside from the scratched lens, the quality of the glasses seems to be really good. The customer service was also pretty good, as they got back to me within one business day (2 out of 3 times anyway). They also didn't give me any hassle, and were quick to accept the glasses back to have the lens remade.
|Total time between ordering and delivery (first time)||12|
|Total time between returning glasses and receiving them||28|
Would I buy from 39 Dollar Glasses again?
Would I recommend 39 Dollar Glasses to others?
Maybe. They wouldn't be one of the first places I'd recommend, but they do have a few things going for them. First of all, despite my experience, I don't hear a lot of bad about them, so I have to assume that it's because the quality is usually fairly high. Customer service itself seems to be good as well, and they're also one of very few who have resolved every one of their BBB complaints.
(39 Dollar Glasses - purchase #2)